A fundamental piece of ChemRite’s daily operations is our operating software, ChemPax VB. ChemPax VB was created by Datacor, a developer of ERP business management software solutions for the Process Manufacturing and Chemical Distribution Industries. Each year Datacor holds a user conference in Florham Park, New Jersey, which is called “Interaxions”. ChemRite will be sending a team to Interaxions from May 17th through the 20th.

Datacor provides ongoing support for more than 600 users worldwide. As part of this ongoing support, the company develops important programming customizations to fit the unique aspects of each customer’s business environment. They also measure the popularity of these programming requests and use them as a gauge for implementing general software upgrades which are available to all users. The annual Interaxions conference acts as both an educational setting, teaching users about the most recent programming upgrades offered, and as a forum at which users can participate in the decision making process for future upgrades.

ChemRite has greatly benefited from attending Interaxions in the past and is looking forward to a similar experience at this year’s conference. The practical workshops and classes help us to continue getting the most out of ChemPax. Our team anticipates gaining additional skill in creating customized customer reports, examining recently developed inventory control modules for features which may expand our electronic inventory control system and evaluating if ChemPax’s current capabilities will provide new methods for streamlining our processes and procedures.

In addition, the team is excited to learn more about e-ChemPax, a Customer Relationship Management (CRM) tool which integrates with ChemPax VB. ChemRite is investigating this tool as a means to further enhance our communication methods with our customers. The e-ChemPax solution provides a secured customer web interface for the interchange and visibility of ongoing business transactions. If installed, our customers could use this tool to place orders, receive order confirmations, view current order status and past order history, print MSDS and C of A information, view production and shipping schedules, research accounting information and much more – all from one convenient web “dashboard”. Interaxions will give our team the opportunity to gain a hands-on understanding of how this CRM tool functions and allows us to interact with current users.

The Interaxions conference works as a valuable channel of evaluating continuing technological improvements and plays an important role in ChemRite’s continuous improvement process. We look forward to increasing our knowledge base in order to grow in the value added services we provide to our esteemed customers.

This entry was posted on Tuesday, May 17th, 2011 at 11:10 am and is filed under Industry News.