At ChemRite CoPac, the heart of our business lies in providing world class customer service. It is our goal to exceed our customer’s expectations during the production process and become a valued partner in achieving both product and company goals. We are committed to working closely with your company to understand your objectives, production needs and challenges.
As part of our continuous improvement process, we value customer feedback. We realize that it is the customer’s opinion which shapes the future goals and direction of our business. Therefore, beginning in September 2010, ChemRite will be conducting a series of customer surveys. The surveys will cover the various areas of service ChemRite CoPac provides, such as our project management, quality assurance, production capabilities, warehousing and distribution.
We realize that your time is valuable, so each survey will be limited to a few key questions. Your feedback will guide us to keep doing the things we do well, and to strive to improve in the areas you feel we could do better. We would like to thank you in advance for taking a few minutes to complete the survey when it is sent to you. Our primary objective is complete customer satisfaction. We trust that our new customer survey program will be a valuable tool in helping us to reach that goal.